We do our best to ship your orders the same day you place them weekdays until 2:00 p.m. Pacific Time. We offer three shipping options that we believe are the fastest, most economical and reliable anywhere in the U.S. These services are through USPS and FedEx. We will provide you with a tracking number in every case possible so you can follow your order to your door.

Shipping Options:

1. We receive some extra special, lightning fast service through FedEx 2Day Express that’s very affordable. If you’re looking for quick and reliable, this is your choice. This service runs Monday thru Saaturday. We often get lucky and it’s overnight!

2. USPS options are the most economical and mostly reliable. Ground Advantage delivery is 4-7 business days typically and the most affordable option. Priority Mail is a 2-3 business day delivery, just a little faster but still priced nice.

You can expect delivery times between these windows. If your package is late, make sure you’ve looked at your tracking first then give us a call and we’ll do our best to help you locate it. 916-918-2203.

We are happy to refund you in full for your items if they are unopened, unused and purchased within 30 days. Please email hello@elleebanadirect.com or call 916-918-2203 for all exchanges and returns.

On occasion packages are lost, returned to sender or delivered to the incorrect address with FedEx or the USPS for various reasons. With your provided tracking number sent to you through your email from us at the time of checkout, your carrier can help you locate your missing order. We are not responsible for lost or stolen packages but we are committed to doing everything we can to help you find your shipment. Please let us know if you require extra insurance or a signer for your packages. We are very happy to add those shipping services onto your order, just give us a shout! 916-918-2203 or hello@elleebanadirect.com.